Legal

LIVR AI Pte Ltd — Privacy Policy

Last updated: 15 September 2026

1. Introduction

This Privacy Policy explains how LIVR AI Pte Ltd ("LIVR", "we", "us" or "our") collects, uses, discloses and protects personal data when you visit https://livrai.io (the "Site"), contact us, or otherwise engage with our products and services.

We provide emotionally intelligent AI digital humans and immersive extended reality (XR) experiences for enterprise and government clients. This policy applies to personal data we process as a data controller in connection with the Site and our commercial relationships. Where we process personal data on behalf of a client (for example, within a deployed solution), we do so as a data intermediary or processor under the terms of our contract with that client, and the client's own privacy notice will govern that processing.

This policy is written to comply with the Singapore Personal Data Protection Act 2012 ("PDPA"). Section 12 sets out additional rights and information for individuals located in the United Kingdom and the European Economic Area ("EEA"), to whom the UK General Data Protection Regulation ("UK GDPR") and EU General Data Protection Regulation ("EU GDPR") apply.

2. Who we are and how to contact us

LIVR AI Pte Ltd is the entity responsible for your personal data in relation to the Site.

  • Legal entity: LIVR AI Pte Ltd
  • Registered address: 68 Circular Road, #02-01, Singapore 049422
  • Contact email: hello@livrai.io

We have appointed a Data Protection Officer ("DPO") as required under the PDPA. You can reach our DPO at dpo@livrai.io or by writing to the registered address above, marked for the attention of the Data Protection Officer.

3. The personal data we collect

We may collect, use, store and transfer the following categories of personal data:

  • Identity Data: first name, last name, job title, employer, and professional role.
  • Contact Data: business email address, telephone number, and postal or business address.
  • Commercial Data: enquiries, proposals, correspondence, contractual details, and records of our dealings with you or your organisation.
  • Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences.
  • Usage and Technical Data: IP address, browser type and version, device information, operating system, and information about how you use the Site, collected through cookies and similar technologies (see our Cookies Policy).

We do not seek to collect special categories of sensitive personal data through the Site. Please do not submit such data to us unless we have specifically requested it in a defined context.

The Site and our services are not directed at children, and we do not knowingly collect personal data relating to children.

4. How we collect your personal data

We collect personal data:

  • directly from you, when you complete a form on the Site, request information or a demonstration, correspond with us by email, or engage with us in the course of a commercial relationship;
  • automatically, when you interact with the Site, through cookies and similar technologies (see our Cookies Policy); and
  • from third parties, such as business contact and enrichment providers, your employer or colleagues, publicly available sources, and analytics providers.

5. Purposes and legal bases for processing

Under the PDPA, we process personal data on the basis of your consent (including deemed consent), or where processing falls within one of the statutory exceptions such as the legitimate interests or business improvement provisions. Where the UK or EU GDPR applies, we rely on the legal bases set out in Section 12.

We use personal data for the following purposes:

  • to respond to your enquiries and provide information, demonstrations, and proposals you request;
  • to negotiate, enter into and perform contracts with you or your organisation;
  • to manage our relationship with you, including account administration and support;
  • to send you marketing communications where you have not opted out and where permitted by law;
  • to operate, maintain, secure and improve the Site and our products and services;
  • to carry out analytics and understand how our Site and services are used;
  • to comply with legal and regulatory obligations; and
  • to establish, exercise or defend legal claims and protect our business.

We will only send you direct marketing where permitted under applicable law. You can withdraw consent or opt out of marketing at any time by contacting us at hello@livrai.io or using the unsubscribe mechanism in our communications.

6. Disclosure of your personal data

We may disclose personal data to:

  • service providers and processors who support our business, including hosting, IT, analytics, communications, payment and professional advisory providers;
  • our group companies, including LIVR Limited (UK) and other affiliated entities, for the purposes set out in this policy;
  • clients and partners where necessary to deliver a project or contract;
  • regulators, law enforcement and other authorities where required by law; and
  • a buyer or successor in the event of a sale, merger, reorganisation or similar transaction affecting our business.

We require parties who process personal data on our behalf to do so under contract and to a standard of protection comparable to the PDPA.

7. International transfers

We operate from Singapore and also work in the United Kingdom, and we use service providers located in various countries. As a result, your personal data may be transferred to, and processed in, jurisdictions outside your own.

Where we transfer personal data out of Singapore, we take steps required under the PDPA to ensure the recipient is bound to provide a standard of protection comparable to the PDPA. Where we transfer personal data out of the UK or EEA, we rely on an adequacy decision or appropriate safeguards such as the applicable Standard Contractual Clauses or the UK International Data Transfer Agreement or Addendum. You may contact us for further information on the safeguards in place.

8. Data security

We maintain reasonable technical and organisational measures designed to protect personal data against accidental or unlawful loss, misuse, unauthorised access, disclosure or alteration. Where you hold credentials to access any of our systems, you are responsible for keeping those credentials confidential.

We have procedures in place to deal with suspected personal data breaches and will notify you and the relevant regulator where we are legally required to do so.

9. Data retention

We keep personal data only for as long as necessary for the purposes for which it was collected, including to satisfy legal, accounting, contractual or reporting requirements. To determine the appropriate retention period, we consider the volume, nature and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, the purposes of processing, and applicable legal requirements.

When personal data is no longer required, we will delete, anonymise or cease to retain it in accordance with the PDPA and other applicable law.

10. Your rights

Under the PDPA, you have the right to:

  • request access to the personal data we hold about you and information about how it has been used or disclosed; and
  • request correction of personal data that is inaccurate or incomplete.

You may also withdraw consent to our processing of your personal data at any time, on reasonable notice, by contacting us. Withdrawing consent may mean we are unable to continue providing certain services to you.

To exercise any of these rights, contact us at hello@livrai.io. We may need to verify your identity before responding, and we may charge a reasonable fee for an access request as permitted under the PDPA. We will respond within the timeframes required by law.

If you are located in the UK or EEA, additional rights apply — see Section 12.

11. Third party links

The Site may contain links to third party websites and services. We are not responsible for the privacy practices of those third parties, and this policy does not apply to them. Please review their privacy notices before providing them with your personal data.

12. Additional information for UK and EEA individuals (UK GDPR / EU GDPR)

Where you are located in the United Kingdom or the EEA, the UK GDPR and/or EU GDPR apply to our processing of your personal data, and the following additional terms apply.

Legal bases. We rely on one or more of the following legal bases:

  • Consent, for example where you opt in to marketing;
  • Performance of a contract with you, or to take steps at your request before entering a contract;
  • Legitimate interests, namely operating, promoting, securing and improving our business, provided these are not overridden by your interests and fundamental rights; and
  • Compliance with a legal obligation.

Your rights. Subject to conditions, you have the right to: request access to your personal data; request correction; request erasure; object to processing (including for direct marketing); request restriction of processing; request data portability; and withdraw consent where processing is based on consent. You will not have to pay a fee to exercise these rights in most cases.

International transfers. Where we transfer personal data out of the UK or EEA, we rely on an adequacy decision or appropriate safeguards as described in Section 7.

Complaints. You have the right to lodge a complaint with a supervisory authority. In the UK, this is the Information Commissioner's Office (ICO) at ico.org.uk. In the EEA, this is your local data protection authority. We would, however, appreciate the chance to address your concerns before you approach the regulator, so please contact us first.

Representative. We are not required to appoint a representative under Article 27 of the UK GDPR or the EU GDPR.

13. Changes to this policy

We keep this policy under regular review and may update it from time to time. The version in force is the one published on the Site, and the "last updated" date at the top shows when it was last revised. Where changes are material, we will take reasonable steps to notify you.

14. Contact

If you have any questions about this policy or how we handle your personal data, contact us at hello@livrai.io or write to LIVR AI Pte Ltd, 68 Circular Road, #02-01, Singapore 049422, marked for the attention of the Data Protection Officer.